hmmm, a good brandBY HEYDEYFASHIONLIVINGFIELDTASTEMY ACCOUNT

Questions answered using only confirmed facts regarding 'Solid Wood' from 바이헤이데이.

BY HEYDEYBH-45

What kind of warranty do I receive if connections become loose or the tabletop warps while using a table or chair?

When using furniture in daily life, screws can loosen or tabletop warping can occur, making one curious about the criteria for free repair or exchange. This question seeks to check how issues are handled based on the type of problem, from the day of delivery up to 1 year.

hmmm editorial answer

Based on the date of product receipt, loose connections receive on-site action for 1 year, and manufacturing defects such as tabletop warping can be exchanged for 6 months.

BY HEYDEYBH-33

What is the 'tiger pattern' mentioned in solid wood product guides?

This is when you are reading the warranty guide for solid wood furniture and come across the unfamiliar term 'tiger pattern' alongside knots and cracking. You wonder how it actually appears on the surface of the furniture and why it is not considered grounds for an exchange.

hmmm editorial answer

BY HEYDEY considers tiger patterns to be an inherent characteristic of solid wood, similar to knots or grain variations, and does not qualify them for exchange or refund.

BY HEYDEYBH-19

Why is oil applied in layers to the sofa armrest solid wood instead of urethane coating?

While reading the sofa description, I saw the phrase stating that eco-friendly oil was applied in layers instead of a typical paint coating, and I wondered what the difference is.

Concord Sofa | Fabric
hmmm editorial answer

The BY HEYDEY Concord Sofa preserves the texture of solid wood by applying eco-friendly oil in layers instead of using a paint coating that thickly covers the armrest surface.

BY HEYDEYBH-8

If I order Concord Sofa parts separately, what exactly do I receive?

When considering whether to replace just the armrests or covers rather than the entire sofa, knowing what arrives and what you have to do yourself becomes the decisive factor.

Concord Sofa | Parts
hmmm editorial answer

For the armrests, you must handle both the replacement and the disposal of the existing parts yourself, and the cover set includes only the outer fabric covers without any internal filling materials.