If the cushions sag or noises occur while using the sofa, until when is free repair available?

6 months and 1 year; the warranty period is divided according to the type of defect. For BY HEYDEY sofas, the free warranty period is categorized by symptom based on the date the product was received^[1][2]. Sagging of the foam and sponge used in the cushions can receive free repair for up to 6 months after receipt^[3][4]. Frame noise coming from the frame and internal filling shifting where the filling clusters to one side are provided with free repair for 1 year based on the receipt date^[5][6].

The timing for inspection also varies depending on the symptom. Because seat cushion sponge is a material that gradually loses volume as body weight is applied daily, if there is a deeply sunken area that does not recover, it must be checked and addressed within the first 6 months. Noise caused by interlocking wooden or metal frames sometimes only reveals itself as seasons change and temperature and humidity fluctuate, so it is advisable to listen for abnormalities while observing through all four seasons over the course of 1 year.