Can I get an exchange or repair if the corner heights or stitching lines of a new fabric sofa do not slightly match?

While solid wooden frames interlock to exact specifications, the outer wrapping fabric holds filling materials and moves flexibly. Considering this elasticity of fabric, BY HEYDEY sets a tolerance standard^[1].

The baseline is 3cm^[2]. If the heights of the delivered sofa's corners or the seam lines appear slightly misaligned, you should first measure the error on a flat floor. If cushion step differences or stitching line differences remain at 3cm or less, they are recognized as inherent material characteristics rather than defects, and exchanges, refunds, or repairs are not granted^[3][4]. Slight color variations depending on the fabric grain or naturally occurring fabric wrinkles are also excluded from exchanges or repairs for the same reason^[5][6]. When the corner shape appears slightly misaligned, it is recommended to gently pat the fabric and internal filling with your hands to shape it while in use.