If screws become loose while using a table or chair, do they visit to fix it?

Furniture used daily, such as dining tables or chairs, easily loosens at connection joints over time. Because it is bulky, you may want to check whether you need to send it directly for repair or if someone visits your home to inspect it.

hmmm editorial answer

TXTR guarantees on-site action through an inspection visit when connection joints loosen during use for 1 year from the date the product is received.

Fastener loosening refers to the phenomenon where parts joined with screws or bolts loosen due to routine vibrations. They visit your home to fix it. At TXTR, if joints become loose while using furniture including tables and chairs, a technician visits directly to take action^[1]^[2]. This means you can have it inspected right in your living space without having to disassemble, pack, and send the furniture by courier one by one. This warranty remains valid for 1 year, including the date the product was received^[3].

However, not all repairs are free of charge. Parts broken while dragging furniture to change its location or while reassembling it yourself are considered user negligence and repaired for a fee^[4]. Costs are also incurred when a failure occurs due to using the product differently from its intended use or modifying it arbitrarily, as well as for requests submitted after the 1-year warranty period has passed^[5].