How do the warranty criteria differ between solid wood and ceramic when an issue occurs with the table top?
The user is deliberating between a solid wood and a ceramic table top and wants to check how after-sales support differs if the product cracks or breaks during early use.
If a solid wood table cracks within 3 months of receipt, it is replaced with a new product, and if a ceramic table top breaks during the same period, it is repaired free of charge.
Solid wood is replacement, and ceramic is repair. TXTR tables have separate criteria for responding to initial defects depending on the table top material. For solid wood furniture, if the wood cracks due to shrinking or expanding within 3 months of receipt, a replacement with a new product is processed[1]. If the board is damaged due to defective adhesion of plywood, it is likewise eligible for product replacement support[2].
Ceramic table tops are different. When ceramic is damaged or broken, free repair is provided instead of replacing the entire product, even if it is within 3 months of receipt[3]. In general, unlike solid wood which cracks on its own depending on humidity or temperature, ceramic is manufactured in the form of a hard slab, so restoration is centered around the damaged area. If you discover that the wood grain is splitting open after receiving delivery, you can request an exchange, and if the ceramic surface is broken, you can apply for free repair to receive service.
The specific paid warranty criteria for solid wood cracking or ceramic breakage occurring after 3 months from receipt have not yet been confirmed.