Can I request an exchange if the corner height or stitching lines of fabric furniture are slightly misaligned upon delivery?
When newly delivered fabric furniture has slightly twisted stitching lines or minutely different heights on both sides, customers wonder whether this is considered a defect and eligible for an exchange or repair request.
Due to the characteristics of fabric materials, height differences or stitching line variations of 3cm or less—which falls within the product dimension margin of error—are excluded from exchange, refund, and after-sales service.
3cm is the baseline[1]. munito fabric products allow a margin of error of plus or minus 3cm across the overall dimensions[2]. Wrinkles that appear on the product, color differences between fabrics, and height variations or stitching line differences of 3cm or less are classified as inherent characteristics of the material and are not eligible for exchange, refund, or repair[3][4].
Unlike rigid metal or wooden furniture, upholstered fabric furniture subtly changes shape depending on the loft of the inner filling and the grain of the fabric. Even if the heights of the left and right corners differ slightly or the stitching lines are not perfectly straight, it is not a defect[5][6]. If an area appears noticeably misaligned immediately after delivery, rather than submitting an exchange request, it is better to gently pat the cushion by hand to adjust the inner filling and the position of the fabric.
The specific standards and procedures for processing exchanges and repairs when dimensional errors or stitching defects exceed 3cm have not yet been confirmed.