Even though it is a stainless steel product, can I not get an exchange or return if it rusts?

It is easy to commonly consider stainless steel as a metal that permanently never rusts, but MOTTA explains that stainless steel is not a material that never rusts at all, but rather a material that rusts less^[2]. Generally, a thin oxide film formed on the surface of stainless steel prevents corrosion, but prolonged exposure to moisture, salt, or acidic substances can break this protective film, causing red rust to bloom.

Stainless steel utensils, including MOTTA's dessert tongs and ice clam tongs, can also develop rust if stored in contact with humidity, moisture, or acid^[3][4]. This is an inherent reaction of the metallic material and is not considered a product defect, so exchanges or refunds for this reason are not supported^[5][6].

However, even if rust blooms on the surface, it can be erased back to its original state by rubbing it with a dedicated stainless steel cleaner^[7]. When exposed to highly acidic sauces or fruit juice, rinsing without leaving it for long, wiping off moisture completely with a dry cloth, and storing it in a dry place is the most reliable way to keep the tableware clean.