My move-in date was delayed; how long can I postpone the furniture delivery?
Situations arise where it is difficult to receive pre-ordered furniture on time due to conflicting move-in dates or interior construction schedules. This question is to check in advance the duration for which storage can be requested and the criteria applied when changing the date.
You can postpone receipt for up to 4 months from the time of purchase, and you can reschedule an already fixed delivery date without charge within one week.
Within one week, there is no additional cost [1]. However, if you postpone receipt by more than one week after confirming the delivery date, a penalty fee of KRW 50,000 is added per item each week [2]. JACKSON CHAMELEON supports delivery storage for up to 4 months from the time payment is completed [3]. Even if moving or move-in construction is scheduled far in the future, you can order the furniture you want in advance.
However, once the delivery date is confirmed, you must be careful about the timing of postponing the schedule. If you want to postpone the schedule due to personal circumstances after logistics preparations have begun, the change must be completed at the latest within one week of the scheduled delivery date to be processed free of charge [4]. From the moment it is postponed beyond one week, a penalty of KRW 50,000 per product accumulates each week [5]. If you ordered multiple items together, such as a bed and a sofa, the penalty is calculated separately for each piece of furniture, so when a change occurs in your schedule, you must contact them and coordinate before one week passes from the confirmed delivery date to prevent unnecessary expenses.
It has not yet been confirmed whether the order is automatically canceled or if a separate long-term storage fee incurs if the maximum storage period of 4 months is exceeded.