What is the free repair period if the sofa cushion sags or a creaking noise occurs during use?
Since a sofa is furniture used daily, people tend to check the warranty criteria for sagging or noise that arises depending on the period of use.
Frame noise and interior material shifting are supported free of charge for 1 year, and foam or sponge sagging can receive free repair for 6 months.
Noises coming from the frame and the shifting of internal filling materials are covered by free repair for 1 year[1]. On the other hand, sagging of foam and sponge that directly absorb impact is handled free of charge for 6 months[2].
Other defects are divided into processing criteria based on the initial confirmation timing. Discoloration or cracking of leather and fabric, and frame deformation or damage, can be exchanged within 14 days, while surface scratches, tears, stains, and defective fabric finishing must be confirmed on the day of receipt to receive free repair or exchange[3].
Generally, cushion foam and sponge are materials where natural loss of loft occurs due to daily use and body weight, so their free warranty period tends to be set shorter compared to the solid skeleton structure.
The detailed criteria for paid repair costs incurred after the free warranty period ends have not yet been confirmed.