If I change my mind after paying for the furniture, by when can I cancel?
When choosing custom-made furniture, moments arise when one reconsiders colors or arrangements. This question is to confirm how the deadline to cancel without a penalty right after payment differs according to membership tier.
After payment is completed, once production begins after 5 days for general purchases or 7 days for Club Movement purchases, a 10% penalty fee is incurred for cancellations prior to shipment.
It is 5 days and 7 days. Because JACKSON CHAMELEON furniture has the characteristic of entering production tailored to the buyer's fabric, color, and design requirements, it is not made immediately after payment, but is given a grace period of several days[1]. Furniture production and shipment preparation begin only after 5 days from the payment date for general purchase customers, and after 7 days for customers who purchased with a Club Movement membership[2][3].
This deadline serves as the final baseline where you can reverse your decision. There is no burden of cancellation until production begins, but if it enters the process after this date passes, 10% of the payment amount is incurred as a penalty fee even before the product is shipped[4]. If you plan to change the size or configuration of the furniture, it is safer to finalize the decision before the production start date.
Whether weekends and public holidays are included in the 5 days and 7 days standard for production start has not yet been confirmed.