How severe must paint pooling on urethane-coated furniture be to be eligible for an exchange?
To determine whether it meets the criteria for an exchange or refund when fine paint pooling or surface irregularities are seen on newly received furniture.
You can apply for an exchange or refund when the size of the paint pooling is 1mm or larger, or when three or more are gathered on the same surface.
JACKSON CHAMELEON has specific numerical criteria regarding the finish condition of urethane-coated furniture.
Paint pooling that is 1mm or smaller and appears no more than two per surface, or fine surface irregularities and minor finishing marks in inconspicuous areas, are considered within the normal manufacturing range and are not eligible for exchange or refund [1].
On the other hand, when the size of the pooling exceeds 1mm or recurs three or more times on the same surface, an exchange or refund is possible [2]. Processing is also available if foreign matter is embedded in the painted surface, or if scratches, cracks, or peeling are confirmed prior to use [3]. If surface defects are visible after receiving furniture delivery, it is advisable to check by measuring the size against a ruler and counting the number of occurrences on the same surface.
The photo-taking guidelines or the submission deadline required when reporting defects in urethane-coated products have not yet been confirmed.