If the newly received sofa sinks or makes noise while using it, until when can I receive free warranty service?
As a sofa is furniture used for a long time, there are times when you wonder how long sagging or noise occurring during daily use is covered by warranty. You want to check what criteria are used to divide after-sales service from the day of delivery through the period of actual use.
Depending on the type of problem, the warranty period ranges from the day of delivery up to 1 year, and free service applies in stages, from checking the finish right after delivery to foam sagging or frame noise.
It is 1 year. Issues where noise occurs from the inner frame or the filling shifts while using a JACKSON CHAMELEON sofa can be serviced free of charge for 1 year[1]. Foam or sponge sagging caused by frequent sitting is eligible for free warranty coverage up to 6 months[2].
Surface damage must be checked much faster. On the day of delivery, fabric scratches, tears, contamination, and defective stitching finishes can be submitted for free repair or exchange[3]. This is why you should thoroughly inspect the entire surface while the delivery driver is still present. For issues such as discoloration or cracking of leather and fabric, or deformation or breakage of the frame, you can request an exchange within 14 days[4].
Repairs that cannot be handled via an on-site visit and are brought into the factory take about 2 to 4 weeks[5]. Since the furniture will be absent for a while, it is better to consider your living schedule in advance before sending it in for repair.
The paid repair cost structure and on-site service fee standards that apply after the quality warranty period has passed have not yet been confirmed.
Product measurements
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Duro | Square Table
Other stated figures
| Part | Value |
|---|---|
| 세로 | 800mm |
| 높이 | 740mm |
| 가로 | 1400mm |