What is the difference between the 7 days and 1 year applied when there is an issue with the furniture?
When receiving the furniture and reading the notice, it is easy to get confused because both the policy for submission within the initial 7 days and the 1-year warranty period are written together. This is to distinguish between the point when returns or exchanges are possible upon noticing a defect and the point when post-purchase repairs can be requested.
The 7 days is the deadline to request an exchange or refund for initial defects without a penalty fee, and the 1 year is the period during which defects arising during normal use are warranted.
It is 7 days. This is the deadline during which exchanges or refunds can proceed due to initial defects immediately after delivery. If you check for product defects within 7 days of receiving the furniture and contact VILLA RECORDS, no penalty fee will occur[1]. This is why you must unpack the furniture as soon as it arrives and immediately check for any scratches on the surfaces of the frame and tabletop.
Once the deadline passes, the criteria become strict. If 7 days have passed since receipt, or if breakage, scratches, or stains occur during the course of use, exchanges or refunds are not possible[2].
1 year is a promise regarding the durability of the furniture. The product warranty period of VILLA RECORDS is 1 year from the date the product is received[3]. While the deadline for exchanges or refunds for new products ends in one week, you can request after-service inspection and repair for structural defects that occur under normal usage environments for 1 year.
The specific scope of defects eligible for free repair or the criteria for transitioning to paid repair during the 1-year warranty period has not yet been confirmed.
Product measurements
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NASH CHAIR
Other stated figures
| Part | Value |
|---|---|
| 깊이 | 560mm |
| 높이 | 850mm |
| 가로 | 510mm |
SOL BARCHAIR
Other stated figures
| Part | Value |
|---|---|
| 깊이 | 470mm |
| 가로 | 400mm |
| 높이 | 730mm |