When new furniture is delivered, will the old furniture also be collected?
Since the old furniture must be cleared out first to bring in the new furniture, this is a situation to check whether the delivery driver can collect the old furniture or move it to a disposal area on the delivery day.
The removal and collection of existing furniture are not supported, so the space to place the new product must be cleared in advance before the delivery driver visits[1].
On the day new furniture arrives, the front door and living room become busier than expected. For bulky furniture like VILLA RECORDS's CURVED SIDE BOARD 2, a dedicated driver visits directly to carry out the delivery[2]. However, tasks such as removing existing furniture on your behalf or collecting it for disposal during the delivery process are not supported[3].
To reduce confusion on the day the furniture arrives, the space to place the new furniture must be completely cleared before the delivery driver visits[4]. For used furniture, you must prepare a local government bulky waste sticker in advance and move it yourself to the designated disposal location. Clearing out items along the path between the front door and the spot where the furniture will be placed in advance will also allow the furniture to be brought in safely.
It has not yet been confirmed whether moving and repositioning the existing furniture to another room or location within the house, instead of taking it out to the disposal area, is possible.