What is the criterion distinguishing free exchange from paid service when a crack appears on a ceramic furniture tabletop?
When using ceramic tabletop furniture and a crack or break occurs, it is difficult to determine how the warranty coverage applies. In particular, even for the same type of crack, whether it is free or paid depends on where it appeared and its cause.
Self-cracking or warping that occurs within 6 months of purchase is handled with a free exchange as a manufacturing defect, but cracks or damage to the corners are handled as paid service.
Self-cracking is free of charge, and corner cracks are paid[1][2]. Even within the 6-month warranty period, JACKSON CHAMELEON clearly divides the handling method according to the location and cause of the crack[3][4][5].
Self-cracking or warping where the slab twists caused by a manufacturing defect can be exchanged free of charge for 6 months[6][7]. On the other hand, cracks or damage occurring at the corners, as well as breaks in other areas, are handled as paid service even within the 6-month warranty period[8].
Generally, ceramic baked at high temperatures has high surface strength and is very resistant to scratches or heat, but due to a lack of elasticity, it can easily break or chip if an impact is applied to the thinly exposed corners. This is why care must be taken not to touch the edges of the tabletop when pushing chairs in deep or moving hard tableware while using the dining table. hmmm, even if they look like the same cracked line on the outside, the weight of the compensation is clearly divided depending on whether it is an edge that is easily exposed to external impact or a defect inside the slab.
The specific repair method or tabletop replacement cost criteria when paid service is carried out due to corner damage or other issues have not yet been confirmed.